Agent Modeler Cancellation and Refund Policy

1. Free trial

Each eligible Agent Modeler Plan includes a 14-day free trial when that trial is shown at checkout. A payment method is required, but no subscription fee is charged during the trial. Existing trials keep the duration confirmed at their checkout.

Checkout will show the trial end date, the Plan, the recurring monthly price, the billing currency, applicable taxes, and how to cancel before you confirm the subscription. We will send a written reminder seven days before a scheduled conversion from a free trial to a paid subscription.

Unless you cancel before the trial ends, the subscription automatically becomes a paid monthly subscription and the payment method on file is charged the amount disclosed at checkout, plus applicable taxes.

2. Automatic monthly renewal

After the trial, a paid subscription renews automatically each month until it is cancelled. The renewal price, currency, and billing date are shown during checkout and in the available billing information.

We will obtain the authorization required to start recurring charges. We will not treat silence or use of an evaluation, by itself, as authorization to begin a paid subscription.

3. How to cancel

You may cancel renewal at any time using the clearly identified Manage billing or Cancel subscription control made available in your Agent Modeler account. If you cannot access that control, contact support@marcozza.com promptly so that we can assist you.

For a Sold through Link subscription, you can also use the subscription management link in your receipt or obtain help from Link support. A refund request does not itself cancel future renewals; use the cancellation method as well if you want to stop renewal.

Cancelling during the free trial prevents the first subscription charge. Cancelling after a paid billing period has started prevents the next renewal. Unless applicable law or a checkout disclosure provides otherwise, paid access continues until the end of the current paid billing period.

Stopping renewal is distinct from exercising a legal right to terminate the current contract earlier. The billing portal's end-of-period setting does not postpone an earlier termination date or limit a refund required by applicable law. You may send a termination notice or request assistance with these rights to support@marcozza.com; an inaccessible portal does not prevent you from exercising them.

Cancelling a subscription does not delete your Agent Modeler account or Customer Content immediately. When paid or trial access actually ends, your account enters a 90-day read-only archive. You may view existing models and use the eligible design, visual-model, and former-Plan test-specification exports made available during that period, but you cannot edit, run paid analysis, or connect an AI provider.

We send notices when the archive begins, 60 days before deletion, and 7 days before deletion. Resubscribing before the deadline cancels the scheduled subscription-ended deletion. Otherwise, the account and Customer Content are deleted from active application systems when the 90-day archive expires, subject to the limited additional retention described in the Privacy Policy. Requesting account deletion is a separate action.

4. Refund policy

The 14-day free trial lets you evaluate Agent Modeler before paying. It does not replace or reduce rights that apply after payment.

Refunds are assessed under applicable law, any express checkout offer and, for Sold through Link purchases, the Link refund policy. We do not apply a blanket exclusion of refunds or prorated refunds. The amount, if any, depends on the applicable rights and the circumstances; requesting review does not guarantee a refund or a full month's reimbursement.

For Sold through Link purchases, Stripe handles refund requests under its policy, subject to mandatory law. A provider eligibility rule or request deadline does not reduce a right or deadline provided by applicable law. Marcozza can assist with product issues and investigate duplicate charges, charges made after an effective cancellation, incorrect amounts, and other reported billing errors with Stripe.

If Marcozza Inc. permanently discontinues a paid Agent Modeler service during a paid billing period and does not provide a substantially equivalent replacement, we will arrange a prorated refund or credit for the unused portion of that period, through Stripe where applicable, unless another remedy is required by law.

5. Requesting review of a charge

For a Sold through Link purchase, use the support link in your receipt or Link support to request a refund or review of a charge. For product assistance or help locating the right billing support, contact support@marcozza.com. Provide the email address associated with the subscription, the charge date and amount, and a description of the problem. Do not send a full card number, security code, password, or API key.

Approved refunds are returned to the original payment method. Stripe, the card network, and your financial institution control when the refunded amount appears. Any applicable tax adjustment will be handled with the refund.

6. Mandatory rights

Nothing in this Policy limits a cancellation, termination, refund, chargeback, warranty, or other remedy that cannot lawfully be excluded. Consumer rights may vary by province, territory, state, and country.

For Québec distance contracts, the required pre-contract information and a copy of the contract that can be retained and printed must be provided. Québec customers may also have statutory cancellation and refund rights when those requirements or other legal obligations are not met.

Where the service-contract provisions of the Civil Code of Québec apply, article 2125 permits you to terminate the contract without having to give a reason, even after services have begun. Article 2129 governs the amounts due on termination, including payment for services already supplied and repayment of advance payments exceeding what the provider has earned. This does not automatically mean a refund of the entire monthly charge. For consumer contracts to which it applies, section 11.4 of the Consumer Protection Act prohibits excluding those provisions. This Policy does not waive them.

Official references: Civil Code of Québec, Consumer Protection Act and Office de la protection du consommateur cancellation guidance.

7. Contact

Questions about a cancellation, subscription charge, or refund may be sent to support@marcozza.com.